FREQUENTLY ASKED QUESTIONS

You will be billed for your first month's box immediately upon signup. This date becomes your regular subscription billing date. Your card will be charged every one, two, three or six months, depending on your box schedule.

Please note: Once you place a subscription order, you might see a one-time charge of $0.01 on your bank or credit card statement. This authorization is used to make sure the card works.

You can update your profile and your billing information any time. Sign into your account then choose My Account from the menu to update your password or addresses. Click on the information you want to change, enter your new information, click Save. If you do not see this option in your account or need help, please send us an email or call Accu-Chek Customer Care at 1-800-816-4373.

Please note: Save time on future orders by setting default shipping and billing addresses. You can also add addresses to your address book for future use.

It's easy! All it takes is two simple steps.

Step 1: Add the credit card
Once you're signed in, choose Credit Cards from the main menu. Click Add Credit Card and fill in your info. When you're done, click Save.

Step 2: Link the new credit card to your subscription
You can find the credit card for your subscription on the My Subscription page. Choose Subscription from the main menu. Click Modify Subscription, then select the new credit card from the Card Number dropdown. When you're done, click Save.

Your subscription order will arrive at your door every one, two, three or six months, depending on your schedule. Your order will ship from within 4 business days of your card being billed. Typically, orders arrive 3 to 8 business days after they are shipped. You can see where your order is any time using the tracking information in the email we send when your order ships.

All Accu-Chek products and subscriptions are shipped via FedEx and FedEx SmartPost.

You will receive an email once your order ships containing a package tracking number. Just follow the directions in the email to track your package and find out more.

Not necessary—all Accu-Chek products and subscriptions are shipped "no signature required."

It's easy! You can find the shipping address for your subscription on the My Account page. Once you're signed in, choose Subscription from the main menu. Click Modify Subscription, then choose an address from the Shipping Address dropdown or choose Change Address and edit your address. When you're done, click Save.

Please note: Subscription orders are shipped using the shipping address on the My Subscription page at the time your monthly order is automatically created. If your address needs to be changed, please make sure to update it or contact us with your new one at least one day before your monthly billing date.

The information you supply is used in accordance with our Privacy Policy. Be assured that we do not provide your personal information to any third party without your permission, except Roche affiliates and businesses working on our behalf.

Now, why would you want to do that?

If you insist though, subscribers can cancel their subscription at any time. There are no cancellation fees.

Make sure to cancel before your billing date to prevent the next month's subscription charge from processing and that box from shipping. If you cancel on or after your billing date, your cancellation will take effect on the following cycle.

To cancel your subscription, just sign into your account, choose Subscription from the main menu and click on Cancel Subscription.

Please note: Subscription orders that are marked as In Process cannot be canceled. Your cancellation will take effect on the following cycle.

You also have the option to pause your subscription. This is a great feature that allows you to place your subscription on hold until you are ready to receive another subscription box. To pause your subscription, follow the same steps as above to access your subscription and then look for the Pause Subscription button. Once you have clicked this button, your subscription will be paused and you will not be billed until you reactivate. This option allows you to reactivate without having to set up a new account.

Please note: The option to pause your subscription is only available after you have been billed for your first order.

This is a great feature that allows you to place your subscription on hold until you are ready to receive another subscription box.

To pause your subscription, sign into your account, choose Subscription from the main menu and look for the Pause Subscription button. Once you have placed your subscription on pause, you will not be billed until you reactivate. This option allows you to reactivate without having to set up a new account.

When you are ready to reactivate your subscription, be sure to do so at least one day before your regular billing date to ensure you will receive that month's shipment.

Please note: The option to pause your subscription is only available after you have been billed for your first order.

Accu-Chek products are not eligible for return. If you are unhappy, you may cancel your subscription at any time. In the unlikely event that you received a defective product or are missing a product, please contact us and we'll gladly do everything we can do to resolve the situation.

Please note: Let us know of any damaged items within 48 hours of receiving your order.

To cancel your order, call 1-800-816-4373 before 4 pm EST today. For orders placed after 4 pm EST, you have until 12 pm EST the next business day to cancel. After the cancellation period, all sales are final and are not eligible for return. In the unlikely event that you received a defective product or are missing a product in your box, please contact us and we'll gladly do everything we can do to resolve the situation.

Please note: Let us know of any damaged items within 48 hours of receiving your order.

From the Sign In page, click on the Forgot Your Password? link. You will be asked to enter your email address. From there, you will receive an email from us with a link to reset your password.